Returns, Refunds & Exchanges 

If you are dissatisfied with your order for any reason, you may return it, or any portion of it, for a full refund.

You must register your return within 14 days of receiving your order and promptly return the products to the store, following their instructions, and in any event within 14 days of registering your return.

If you purchased items from multiple stores, you must follow each retailer's return instructions separately.

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    1.    If your package came with return instructions, please follow those directions to             return the package to the retailer. If you have the information you need, there               is  no need to notify us that you want to return a purchase.

     2.   If not, return to our Help Centre and complete some fast interactive questions               to receive a returns form with precise instructions.

 

Important: All orders must be returned to the retailer directly (s). Please do not send any things back to TechBox's headquarters. We shall not be held liable for any items returned to TechBoxs directly.

Please note that the following items are not returnable:

Goods that are plainly personalised or custom-made for you.

Fresh fruit and flowers, for example, are items that decay quickly.

If opened, goods having health or hygiene concerns, such as make-up, undergarments, or piercing jewellery.

If opened, audio or video records or computer applications.

Newspapers, magazines, and periodicals.

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Information about the subject:

      Goods must be in resaleable condition when returned.

      Returns must be unworn and unused, with all tags and packing intact.

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      Goods should be wrapped to avoid damage to both the item and the brand                   packaging (if applicable) during transit. TechBoxes and our vendors are not                   responsible for items that are damaged during shipping. 

     

• Unless an item is malfunctioning or damaged, you are responsible for the return shipping expenses.

• Please ship goods to each merchant separately if you buy from numerous retailers.

• We strongly advise utilising a tracked mail service (with insurance if the value of the products warrants it) and keeping proof of postage. Items lost in return transit are not the responsibility of TechBoxes or our retailers.

• If a returned item is being shipped internationally, please mark it as "RETURNED GOODS" so the store doesn't have to pay any customs fees when it receives it.

      If an order is returned which does not meet these conditions, your return may be          refused and returned to you or a reduced refund may be offered.    

 

Goods that are damaged or defective

If your order was damaged in transit or you have an issue with a product you purchased, please contact the vendor as soon as possible.

Visiting our Help Centre and answering some fast interactive questions (by going back a page).

To be able to give a remedy, most shops will demand an image or video displaying the damage, problem, or erroneous item received. The following are the most typical solutions for dealing with damaged or malfunctioning goods:

• A replacement may be available from the retailer.

• If you keep the goods with minimal damage, the shop may give you a discount.

• You can cancel your order and return the products for a full refund if the shop is unable to replace the item and you do not want to accept a discount. Some stores may offer to pick up the merchandise. For this purpose, some stores will supply you with a free returns label. Provided a store is unable to pick up the goods or give a free returns label, they will reimburse fair returns postage charges if you provide a copy of your returns postage receipt.

 

Refusing to acknowledge delivery

Any expenses and charges incurred by the retailer as a result of a shipment being refused may be deducted from your merchandise refund if you refuse to accept delivery of all or part of your purchase (where the products or packaging do not appear to be damaged or faulty). If delivery has been attempted and the item is awaiting collection from a postal depot, and the item is not collected and returned to the sender, the same rules apply.

Refunds 

• When the shop receives the goods back, you will be repaid within 14 days.

• You will be repaid within 14 days of cancelling your contract if a shop has volunteered to collect the products.

• Once the products arrive at the shop and are accepted for return, you will receive an email.

• Refunds will be made using the same method of payment that was used to acquire the products in the first place. Some bank transfer payment types, such as Multibanco, cannot be refunded; please contact us for assistance.

• Depending on the payment method used, refunds might take anywhere from 1 to 5 business days to appear in your account.

Exchanges 

Unfortunately, we are unable to swap things; nevertheless, please use the information above to complete the returns procedure.